Frequently Asked Questions
What kinds of footwear does Fino offer?
We focus on stylish, comfort-first footwear—especially supportive walking shoes designed to reduce fatigue and keep you comfortable all day.
How do I pick the right size?
Measure your foot from heel to longest toe and compare it with the size chart on each product page. If you’re between sizes or prefer a roomier feel, we generally suggest sizing up. Fit can vary by style due to materials and construction, so always check the specific product notes.
What is your return policy?
You have 30 days from delivery to request a return or exchange for items that are new, unused, and in original packaging. Customers are responsible for return shipping. Please use a trackable service and email us the tracking number so we can process your request quickly.
How long will my order take to arrive?
Our estimated delivery time is 6–10 days from the time of order. You’ll receive a shipping confirmation with tracking as soon as your order is on the way.
What are the shipping options?
All orders are sent with tracked shipping. Delivery estimates are 6–10 days from order. Any available shipping upgrades will be shown at checkout.
Can I exchange for a different size or colour?
Yes—exchanges are welcome as long as the item meets our return condition (new, unused, original packaging). Start by submitting a return/exchange request and note the size/colour you’d like.
What if my item arrives damaged or I receive the wrong product?
Email us with your order number and clear photos of the issue. Once verified, we’ll arrange a replacement or a full refund at no extra cost.
How do I contact customer support?
Reach us at
Company Name: CALI CLO LLC
Store Name: Fino Clothing
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Phone Number: +447418324703
Email: help@finoclothing.shop
EIN: 61-2188679
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK time)
Saturday & Sunday: Closed
Response Time: We aim to respond to all inquiries within 24 hours